Personal Data Protection Policy

Update date: 04/03/2024

Acquaverde attaches the utmost importance and care to the protection of your personal data. Respect for the confidentiality of said data is part of a framework of trust, structured around the values ​​of loyalty, integrity, and transparency. You will find below our entire Personal Data Protection Policy, setting out in particular our practices regarding the processing of your data and their protection, as well as the rights you have regarding your personal data. If you have any questions regarding your personal data, please contact us at the following address: by email at hello@acquaverde.com or by post at the following address 100 Avenue du Général Leclerc, 93500 Pantin, France.

Who are we ?

Acquaverde is jointly responsible for the processing of your personal data. The terms “we” or “our” that we use herein refer to the company Acquaverde.

Acquaverde SARL with capital of €100,000.00, whose registered office is located at 100, Avenue du Général Leclerc, 93500 Pantin, France, registered in the trade register under number 530 392 943.

What is personal data?

“Personal data” means any information that can identify you directly (e.g. your first and last name) or indirectly (e.g. through a telephone number, a web login ID).

What personal data do we collect and how do we use it?

You will find the following information in the tabs below:

• The processing purposes for which your personal data may be collected, i.e. the main purpose requiring the processing of your personal data, and the associated uses of your data depending on the site;
• The personal data that we collect in order to carry out our processing;
• The legal bases on which the processing of your personal data is based, i.e. the basis which authorises us to process your data;
• The length of time your personal data is retained in our systems.

Your personal data may be provided or collected for:

• Improve customer knowledge through reporting and statistics in order to send you communications tailored to your preferences and interests;
• Carry out studies and statistics dedicated to services subscribed to online;
• Allow you to manage your login details and password.

The personal data that may be processed are:

• Civility, name, first name
• Phone number
• Country of Residence
• E-mail address
• Date of birth
• Your status points
• Payment methods
• Delivery address
• Billing address
• Purchase History

What is the legal basis for processing your personal data?

• Execution of a contract
• Your consent
• Legitimate interest of Acquaverde (to improve our customer knowledge and to produce statistics)

How long is your personal data kept?

• Customer: 3 years after the last email/SMS or e-commerce activity.
• Prospect: 3 years after last email/SMS activity

For what purposes may your personal data be provided or collected?

• Allow you to manage your delivery preferences
• Email (and sms) for Acquaverde.com
• Improve customer knowledge through reporting and statistics in order to send you communications tailored to your preferences and interests;
• Carry out studies and statistics dedicated to services subscribed to online
• Allow you to manage your login details and password.

What personal data can we process?

• Civility, name, first name
• Phone number
• Country of Residence
• Email address
• Date of birth
• Account creation date
• Payment methods
• Delivery address
• Billing address
• Purchase History

What is the legal basis for processing your personal data?

• Execution of a contract
• Your consent (to send you commercial communications)
• Legitimate interest of Acquaverde (to improve our customer knowledge and to produce statistics)

How long do we keep your personal data?

• Customer: 3 years after the last email/SMS activity or e-commerce activity.
• Prospect: 3 years after last email/SMS activity

For what purposes may your personal data be provided or collected?

• Allow you to complete your order
• Process your order and ensure its tracking and completion (if you have placed products in your shopping cart without finalizing the order and proceeding to payment), as well as the delivery of the product to the address indicated
• Manage product returns
• Manage any contact you have with us regarding your order
• Make your invoices available in your account

What data can we process?

• Civility, name, first name
• Email address
• Order number
• Order amount
• Order Detail
• Details of items purchased: date of purchase, model, size, color
• Online purchase history
• Order date
• Order Status
• Postal address (address, postal code, city, country of residence)
• Location data (for delivery to a relay point near you). We inform you that this location data is not stored in our systems.

What is the legal basis for processing your personal data?

• Execution of a contract
• Your consent (to send you commercial communications relating to the products placed in your shopping cart and for which the order has not been finalized)

How long is your personal data kept?

• Client: 3 years after the last email/SMS or e-commerce activity.
• Customer as Guest: The time required for the performance of the services.

For what purposes may your personal data be provided or collected?

Please note that payment information (bank card number/Paypal information/bank details) is not collected by us but directly by our payment service providers.

Manage the payment of your order and guarantee the use of various payment methods.

What personal data can we process?

• Bank details (card holder, card number, expiry date, cryptogram)
• Payment methods (credit card, PayPal account)

What is the legal basis for processing your personal data?

• Execution of a contract
• Your consent (for the storage of your bank card in your electronic wallet to facilitate your subsequent purchases)

How long do we keep your personal data?

• The cryptogram is not retained by our payment service provider after the transaction has been completed.
• The card number, the expiry date and the name of the cardholder are kept by our payment service provider for a maximum period of 15 months in order to allow the management of complaints from the bank cardholder.
• If you give your consent for your bank card to be stored in your electronic wallet, the banking data will be stored by our payment service provider until you withdraw your consent and/or the expiry of the validity of your bank card, for a maximum period of 5 years.

What personal data can we process?

• Email Address

What is the legal basis for processing your personal data?

• Execution of a contract

How long do we keep your personal data?

• The time required for the performance of the services

For what purposes may your personal data be provided or collected?

• Send you our newsletters
• Improve customer knowledge through reporting and statistics in order to send you commercial communications tailored to your preferences and interests.

What personal data can we process?

• Civility, name, first name
• Date of birth
• Email address
• Phone number
• Store Preference Data
• Data relating to the approval or refusal of commercial prospecting (SMS or email)
• Postal code
• City
• Country

What is the legal basis for processing your personal data?

• Your consent
• Legitimate interest (to improve our customer knowledge)

How long is your personal data kept?

• Client: 3 years after the last email/SMS or e-commerce activity.
• Prospect: 3 years after last email/SMS activity.

For what purposes may your personal data be provided or collected?

• Carry out promotional actions (information on commercial highlights, special offers, invitations to events and trade fairs)
• Send you commercial communications by email, SMS or by animation/display on the site that may be adapted to your profile and preferences

What personal data can we process?

• Civility, name, first name
• Email address
• Data relating to the approval or refusal of commercial prospecting (SMS or email)
• Postal code
• Phone number

What is the legal basis for processing your personal data?

• Consent
• Legitimate interest of Acquaverde (to send commercial communications to people who are already Acquaverde customers)

How long is your personal data kept?

• Client: 3 years after the last mail/sms or e-commerce activity
• Prospect: 3 years after last email/text activity

For what purposes may your personal data be provided or collected?

• Carry out advertising profiling by a third party or partner for the benefit of Acquaverde
• Show/send you personalized offers tailored to your preferences, needs, and interests

What personal data can we process?

• Your consent

*You can object to targeted advertising by setting your cookie preferences to manage cookies related to targeted advertising from our cookie management center. We remind you that refusing targeted advertising only means that you will no longer receive advertisements for which you are specifically targeted. This will not prevent the display or reception of other types of non-targeted advertising.

How long do we keep your personal data?

• For cookies: 13 months after the cookies are placed
• For the email address:
• Client: 3 years after the last e-commerce activity;
• Prospect: 3 years after last email/SMS activity

For what purposes may your personal data be provided or collected?

• Manage your telephone exchanges with our customer service
• Manage exchanges via our private messaging on social networks
• Manage email exchanges
• Manage any complaints
• Provide you with all information about our site, articles and orders

What personal data can we process?

• Civility, name, first name
• Phone number
• Email address
• Type of complaint
• Store concerned
• Your message to our customer service
• Account creation date
• History of complaints (dates and exchanges with our customer service)
• Order number or booking reference
• Order history (web and stores)

What is the legal basis for processing your personal data?

• Execution of a contract
• Consent (for recording your telephone conversations with our customer service)

How long do we keep your personal data?

• Client: 3 years after last e-commerce activity.
• Prospect: 3 years after last email/SMS activity
• Duration of retention of recorded calls: 3 months
• Duration of retention of exchanges with our customer service by email: 24 months.
• Duration of retention of voice messages left on the Acquaverde.com customer service answering machine: 1 week for voice messages listened to by customer service, 2 weeks for voice messages that could not be processed by customer service.

For what purposes may your personal data be provided or collected?

• Measuring the quality of our services
• To monitor and improve our site and provide you with personalized offers and services
• Record certain telephone conversations and those with our customer advisors in order to improve our service
• Manage your participation in our satisfaction surveys

What personal data can we process?

• Civility, name, first name
• Email address
• Phone number
• Order number
• Location data (IP address of the computer connecting to the site) to indicate the nearest relay point
• Customer reviews
• Customer Service Conversation History
• Browsing data (performance cookies)

What is the legal basis for processing your personal data?

• Legitimate interest of Acquaverde
• Consent (for recording your exchanges with our customer service)

How long do we keep your personal data?

• Client: 3 years after last e-commerce activity.
• Prospect: 3 years after last email/SMS activity
• Duration of retention of recorded calls: 3 months
• Duration of retention of exchanges with our customer service by email: 24 months
• Duration of retention of satisfaction surveys: 24 months
• Cookies: 13 months after deposit

For what purposes may your personal data be provided or collected?

• Carry out aggregated statistical studies, reporting, customer segmentations and management indicators
• Enrich your profile with data relating to your internet browsing (cookies, browsing data, audience measurement, etc.)
• Perform analyses relating to email behavior (openings, clicks)
• Enrich your profile if you make a purchase with your account information

What personal data can we process?

• Civility, name, first name
• Mailing address
• E-mail address
• Phone number
• Account creation date
• Date of birth
• Country of Residence
• Language
• Date of orders
• Number of orders
• Frequency of purchase
• Products ordered
• Brand ordered
• Order amount
• Browsing data (browsing and performance cookies)
• Email and SMS usage data (sending date, email opening, click)

What is the legal basis for processing your personal data?

• Legitimate interest of Acquaverde

How long do we keep your personal data?

• Customer: 3 years after the last email/SMS activity, or e-commerce activity.
• Prospect: 3 years after last email/SMS activity

For what purposes may your personal data be provided or collected?

• Manage any request for information, deletion, rectification of your data, access to your data, opposition or limitation to the processing of your data, as well as any request for portability of your data
• Manage your cancellation requests and opposition to our newsletters

What personal data can we process?

• Civility, name, first name
• Phone number
• Mailing address
• E-mail address
• Date of birth
• Data relating to purchases made: data collected during an act of purchase
• Identifiers and information collected on the private space (if entered)
• The statutory services subscribed to (if included)
• Data relating to the approval or refusal of the commercial solicitation
• The problems encountered by the customer and the response provided by customer service

What is the legal basis for processing your personal data?

• Legal obligation

How long do we keep your personal data?

• 3 years from the final response to the request

For what purposes may your personal data be provided or collected?

• Ensuring the security of our Sites
• Protect transactions against fraud. To this end, we use a solution provided by a third-party provider to detect any fraud and ensure that the payment will be made by you or any person you have authorized for this purpose.

What personal data can we process?

• Bank card holder
• Bank card number
• Transaction IP

For fraud management:

• Name, first name
• E-mail address

For benefits management:

• Name, first name
• Passport number

What is the legal basis for processing your personal data?

• Legitimate interest of Acquaverde Company

How long do we keep your personal data?

• 3 years from the final response to the request

For what purposes may your personal data be provided or collected?

• Promote our products and services
• Analyze the content you can publish online
• Better understand your needs and expectations
• Perform (aggregated) statistics

What personal data can we process?

• Pseudos and public information
• Information transmitted by private message to our Sites
• Content of social media posts

What is the legal basis for processing your personal data?

• Legitimate interest of Acquaverde

How long do we keep your personal data?

• 1 year

For what purposes may your personal data be provided or collected?

We use cookies or similar technologies (hereinafter “Cookies”*) when you browse our site to:

• Make your navigation easier
• Know how you interact with us
• Offer you advertisements adapted to your browsing habits
• Measuring the audience on our Site
• For more information about Cookies and to manage the Cookies we place, please visit our Cookie Management Center.

* Cookies are small text files that are stored on your device (computer, tablet or mobile) when you browse websites.

What personal data can we process?

• Navigation cookies
• Performance cookies
• Functional Cookies
• Cookies for targeted advertising

What is the legal basis for processing your personal data?

• Legitimate interest of Acquaverde (for cookies necessary for browsing our Sites)
• Consent (for all other cookies)

How long do we keep your personal data?*5

• 13 months after cookies are placed

Your personal data may be collected:

• directly from you when you complete our collection forms, questionnaires, or on our site  Acquaverde.com (for example when you create an account, when you contact our Customer Service, when you respond to a satisfaction survey, or when you make a purchase on our site).
• indirectly, via browsing data on your devices (for example by using cookies to understand your browsing on our site), on social networks, when said data is transmitted to us by the company Acquaverde.

When we collect personal data directly from you, we indicate the mandatory fields, since these are data that we need to provide the service in question or to allow you to access a feature. If you do not wish to complete these fields, this may impact our ability to offer you the products and services requested or your ability to access all the features of our Sites.

The company Acquaverde and the various authorized departments of said companies contributing to the achievement of each purpose detailed above may have access to all or part of your personal data, and in particular:

• authorized persons within the Information Systems Department,
• authorized persons within the Marketing Department,
• authorized persons within Customer Service,
• Acquaverde company sales and logistics teams  (including sellers of the company Acquaverde and in-store demonstrators),
• authorized persons within the Legal Department.

Your personal data may be transmitted to service providers used by Acquaverde to provide services for the purposes mentioned above, for example:

• Our hosting providers, which we need to store all of your data, maintenance and technical support
• Our service providers responsible for ensuring the management and security of payments that you make on our Site
• Our service providers responsible for delivering the products or services you order (for example, delivery services or postal services)
• Our service providers to whom we entrust the services of storage, preparation, delivery of our products and management of product returns
• Our service providers in charge of customer relations
• Our service providers responsible for carrying out analyses and segmentations, web analytics, marketing and commercial studies, and personalized advertising campaigns
• Authorized services of Acquaverde technical service providers and financial service providers

Our service providers are selected by us based on their skills in terms of data security and confidentiality, and must comply with the regulations relating to personal data applicable to subcontractors. As such, we conclude contracts with all of these recipients to ensure that they have an adequate level of security for the protection of your data, and we send each of them precise processing instructions. Furthermore, we only provide them with the information they need to perform the service.

• We may communicate to third parties personal data (for example: your email address) or some of your non-identifying data (for example: socio-demographic data and purchasing profile, cookies or technical identifiers) without it being possible for them to identify you by name, for the purposes of advertising targeting on third-party sites. The legal basis for this data processing is the legitimate interest of the company Acquaverde. In this context, your data is processed by the third party in question, which acts as Data Controller, and is subject to its general terms and conditions and its personal data protection policy. The third party in question must ensure that it has obtained your prior consent to send you said commercial communications. We recommend that you read the personal data protection policies of these third parties before consenting to the communication of your data to them. You have the option of refusing this advertising targeting by directly setting up your account on the site of said third parties.
• We may communicate to social networks personal data (for example: email address, country) or some of your non-identifying data (cookies) without it being possible for them to identify you by name, in order to send you personalized advertisements on social networks (more information in the "social networks" section). This data is used in particular to establish a correspondence (matching) in order to recognize you as a customer of the company Acquaverde and to send you personalized advertising from the company Acquaverde, or to send you targeted advertising from the company Acquaverde based on your interests on social networks. The legal basis for this data processing is the legitimate interest of the company Acquaverde. You have the possibility to refuse these advertising targets from the settings center of your user account on the social network.

Furthermore, other recipients may have access to all or part of your personal data depending on their level of authorization and the purpose, namely:

• the police services and the judicial authorities, particularly in the event of a judicial requisition
• if we sell or transfer all or part of our business or assets, for example as part of a merger or sale, we may transfer your personal data to the potential acquirer of that business or assets. Consequently, the acquirer will act as the new Data Controller, and its personal data protection policy will govern the processing of your personal data. Furthermore, we inform you that operations of this nature may legitimately involve the performance of prior audits by professionals and subject to appropriate guarantees and security measures in order to ensure compliance with the confidentiality of the data to which they access. In the event of the effective completion of an operation of transmission or sale of our assets containing your personal data, we will implement information procedures to guarantee the exercise of the rights you have over your personal data.

The personal data collected on our site may be processed automatically in order to secure transactions made on our site against fraud and embezzlement, and thus to ensure optimal quality of service and secure your means of payment. For this purpose, we use a solution developed by a third-party provider that determines by an algorithm the level of risk of fraud associated with each order. This processing may involve human intervention in which the final decision is made by a person.

When we send communications or display content that is personalized to your interests and preferences, we may use certain analysis techniques known as "profiling" (defined as any form of automated processing of personal data consisting of using this data to evaluate certain personal aspects relating to a natural person, for example to analyze or predict elements concerning the economic situation, personal preferences, interests, or needs). This implies that we can use the personal data mentioned in the table above (in particular age, purchase history, browsing, etc.) to analyze and predict your personal preferences and/or interests and offer you products that we believe may interest you.

You have the right in certain circumstances to object to the use of your data for “profiling” purposes. To do this, please refer to the section “What are your rights and how to exercise them?”

You can unsubscribe from the Newsletter at any time and without any cost.

Acquaverde is present on social networks such as Facebook and Instagram.

We inform you that information related to your browsing (pages visited, products viewed, category of the product viewed, products purchased or categories of products purchased) are captured by social networks for advertising targeting purposes on their own behalf via cookies that are placed when you browse our site. This processing is based on the consent you give when accepting cookies. You can withdraw your consent by setting your choices in your browser (see the terms of management of browser cookies below) or in our cookie manager.

In addition, we may collect certain information and personal data relating to your activity on the social media pages of our Sites on our own behalf. This data is used for statistical analysis purposes (measuring audiences on our pages) as well as for advertising purposes to improve our commercial relationship and the advertising addressed to you, in order to offer you a personalized experience. Please note, however, that we will never publish content on your Facebook profile. This processing of data from Acquaverde's social media pages is governed by this Personal Data Protection Policy. However, Acquaverde is not responsible for the subsequent use of your data by social media on their own behalf. As such, each of the social media used by Acquaverde has its own data protection policy, which we recommend that you consult, in particular to find out more about your rights and the settings options for your social media account.

We remind you that any content published on social networks may be accessible to the public. Thus, we invite you to exercise caution regarding the communication of certain information (for example, financial data, postal address). As such, we decline all responsibility in the event that you post personal data on one of our pages on social networks, and we recommend that you do not communicate this type of information.

Personal data concerning you is hosted on servers of a service provider located in Canada, France and Switzerland.

In accordance with current regulations on the protection of personal data, you can exercise the following rights with the company Acquaverde  :

Your rights

• Right to be informed about processing

You have the right to obtain clear, comprehensible, precise and easily accessible information on how we process your personal data and how to exercise your rights. You will find all of this information in this Personal Data Protection Policy.

• Right to access your personal data

You have the right to ask Acquaverde Company  if it holds personal data about you, and request that we provide it to you, subject to certain restrictions:

• we may legitimately not follow up on your request if it is manifestly unfounded, excessive or repetitive
• we may legitimately not comply with your request if it infringes the rights and freedoms of third parties (the request must concern only your personal data and cannot contravene copyright or trade secrets).

Please be aware that we may require payment of a reasonable fee if providing the information would result in significant administrative costs.

• Right to have your personal data rectified

You have the right to request the rectification of inaccurate or incomplete information concerning you.

You can exercise your right to rectification in the following ways:

• you can contact us at the contact details below.
• If you have an account, you can modify your data in the “My Account” tab on the Acquaverde.com website.

• Right to erasure of your personal data (or right to be forgotten)

In certain cases, you have the right to request Acquaverde to erase your personal data. Please note that the right to erasure may be waived in certain cases, in particular if an order is in progress (in this case we must wait until your order is delivered to delete your data), if we must retain your data for legal reasons (for example: retention of invoices, retention of your data for the exercise of legal rights) or legitimate reasons (for example: data used for aggregated statistical purposes).

• Right to object to commercial prospecting and certain profiling processing

At any time, you have the right to unsubscribe or object to receiving commercial offers from the company Acquaverde, according to the methods described in our communications (by clicking on the unsubscribe link at the bottom of the commercial communications that we send you) or by following the methods described in this Personal Data Protection policy.

If you wish to object to profiling, please contact us using the contact details below.

• Right to withdraw consent for the future for data processing based on consent

You may withdraw your consent to the processing of your personal data if such processing is based on consent. Please note that the withdrawal of such consent is only valid for the future and cannot affect the lawfulness of processing based on consent carried out before its withdrawal.

• Right to restriction of processing

You have the right to request the limitation of the processing that we carry out on personal data concerning you. Consequently, the processing of this data will be limited: we will be able to keep your data, but we will not be able to use or process it. This right applies in specific cases provided for by the General Data Protection Regulation.

• Right to data portability

You have the right to retrieve part of your personal data in a machine-readable format, in order to store them elsewhere or to easily transmit them to another database, with a view to reusing them for other purposes. We inform you that only portable personal data (reusable data) will be transmitted to you within the framework of this right. Furthermore, this right only applies if your personal data is processed in an automated manner (paper files are therefore excluded) and on the basis of your prior consent or the execution of a contract concluded with you.

• Right to formulate directives on data processing after death

You have the right to formulate general directives (to a digital trusted third party certified by the CNIL who will formulate directives on all of the deceased's data) or specific directives (to the data controller for directives concerning only certain specific data processing) relating to the retention, deletion and communication of your personal data after your death.

• Right to lodge a complaint with a supervisory authority

When you are unable to exercise your rights or when you wish to report a breach of the rules on the protection of personal data, you have the right to lodge a complaint with the National Commission for Information Technology and Civil Liberties (“CNIL”).

How to exercise your rights?

To exercise your rights detailed above with one of the Acquaverde companies, write by email to hello@acquaverde.com or by post to the following address 100 Avenue du Général Leclerc, 93500 Pantin, France.

• Right to configure or disable cookies

You can configure or delete cookies from your computer, phone or any other device when browsing the Acquaverde.com website using our Cookie management center.

You can also choose to block the installation of cookies on your computer directly in your browser's server settings.

On this subject, you will find more information on the procedure to follow by clicking on the following link: www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

However, please note that your browsing experience on the site may then be limited.

The steps to remove them vary depending on the browser.

On Google Chrome, you will find the procedure at the following address: https://support.google.com/chrome/answer/95647?hl=fr

• On Mozilla Firefox, you will find the procedure at the following address: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
• On Internet Explorer, you will find the procedure at the following address: http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
• On Safari, you will find the procedure at the following address: http://safari.helpmax.net/fr/securite-et-confidentialite/gestion-des-cookies

Your choices

We inform you that you can at any time modify your subscription preferences (choice of commercial communications from the Acquaverde company) and the method of sending these communications in your account.

Modification of our Personal Data Protection Policy

We may occasionally modify this Personal Data Protection policy, in particular to comply with any regulatory, jurisprudential, editorial or technical developments. We advise you to consult this page regularly to learn about any changes or updates made to this policy.