Personal Data Protection Policy

Updated date: 03/04/2024

Acquaverde attaches the greatest importance and care to the protection of your personal data. Respecting the confidentiality of said data is part of a framework of trust, structured around the values ​​of loyalty, integrity, and transparency. Below you will find our entire Personal Data Protection Policy, setting out in particular our practices regarding the processing of your data and their protection, as well as the rights you have regarding your personal data. If you have any questions regarding your personal data, please contact us at the following address:

Who are we ?

Acquaverde is jointly responsible for the processing of your personal data. The terms “we” or “us” used herein refer to Acquaverde.

Acquaverde SARL with capital of €100,000.00 whose head office is located at 100, Avenue du Général Leclerc, 93500 Pantin, France, registered in the commercial register of companies under number 530 392 943.

What is personal data?

“Personal data” means any information capable of identifying you directly (for example your first and last name) or indirectly (for example through a telephone number, a web connection identifier).

What personal data do we collect and how do we use it?

You will find the following information in the tabs below:

• The processing purposes for which your personal data may be collected, i.e. the main purpose requiring the processing of your personal data, and the associated uses of your data depending on the site ;
• The personal data that we collect in order to carry out our processing;
• The legal bases on which the processing of your personal data is based, i.e. the basis which authorizes us to process your data;
• The duration of retention of your personal data in our systems.

Your personal data may be provided or collected for:

• Improve customer knowledge through reporting and statistics in order to send you communications tailored to your preferences and interests;
• Carry out studies and statistics dedicated to services subscribed to online;
• Allow you to manage your usernames and password.

The personal data that may be processed are:

• Title, name, first name
• Phone number
• Country of Residence
• E-mail address
• Date of birth
• Your status points
• payment methods
• Delivery address
• Billing address
• Purchase history

On what legal basis is the processing of your personal data based?

• Execution of a contract
• Your consent
• Legitimate interest of Acquaverde (to improve our customer knowledge and for the production of statistics)

How long are your personal data kept?

• Customer: 3 years after the last email/sms or e-commerce activity.
• Prospect: 3 years after the last email/sms activity

For what purposes may your personal data be provided or collected?

• Allow you to manage your delivery preferences
• Email (and sms) for Acquaverde.com
• Improve customer knowledge through reporting and statistics in order to send you communications tailored to your preferences and interests;
• Carry out studies and statistics dedicated to services subscribed to online
• Allow you to manage your usernames and password.

What personal data can we process?

• Title, name, first name
• Phone number
• Country of Residence
• Mail address
• Date of birth
• Account creation date
• payment methods
• Delivery address
• Billing address
• Purchase history

On what legal basis is the processing of your personal data based?

• Execution of a contract
• Your consent (to send you commercial communications)
• Legitimate interest of Acquaverde (to improve our customer knowledge and for the production of statistics)

How long do we keep your personal data?

• Customer: 3 years after the last email/sms activity or e-commerce activity.
• Prospect: 3 years after the last email/sms activity

For what purposes may your personal data be provided or collected?

• Allow you to complete your order
• Process your order and ensure its follow-up and finalization (if you have placed products in your shopping cart without finalizing the order and making payment), as well as delivery of the product to the address indicated
• Manage product returns
• Manage any contact you have with us regarding your order
• Make your invoices available in your account

What data can we process?

• Title, name, first name
• Mail address
• Order number
• Amount of the order
• Order details
• Details of items purchased: date of purchase, model, size, color
• Online purchase history
• Order date
• Order status
• Postal addresses (address, postal code, city, country of residence)
• Location data (for delivery to a relay near you). We inform you that this location data is not stored in our systems.

On what legal basis is the processing of your personal data based?

• Execution of a contract
• Your consent (to send you commercial communications related to products placed in your shopping cart and for which the order has not been finalized)

How long are your personal data kept?

• Customer: 3 years after the last email/sms or e-commerce activity.
• Customer as guest: the time required to complete the services.

For what purposes may your personal data be provided or collected?

It is specified that information relating to payment (credit card number/Paypal information/bank details) is not collected by us but directly by our payment service providers.

Manage payment for your order and guarantee the use of various payment methods.

What personal data can we process?

• Bank details (card holder, card number, expiry date, cryptogram)
• Payment methods (credit card, PayPal account)

On what legal basis is the processing of your personal data based?

• Execution of a contract
• Your consent (for storing your bank card in your electronic wallet to facilitate your subsequent purchases)

How long do we keep your personal data?

• The cryptogram is not kept by our payment service provider after the transaction has been completed.
• The card number, expiry date and name of the card holder are kept by our payment provider for a maximum period of 15 months to allow the management of complaints from the bank card holder.
• If you give your consent for the storage of your bank card in your electronic wallet, the banking data will be kept by our payment provider until your consent is withdrawn and/or the validity of your bank card expires, for a maximum duration of 5 years.

What personal data can we process?

• Mail address

On what legal basis is the processing of your personal data based?

• Execution of a contract

How long do we keep your personal data?

• The time required to complete the services

For what purposes may your personal data be provided or collected?

• Send you our newsletters
• Improve customer knowledge through reporting and statistics in order to send you commercial communications tailored to your preferences and interests.

What personal data can we process?

• Title, name, first name
• Date of birth
• Mail address
• Phone number
• Store preference data
• Data relating to the approval or refusal of commercial prospecting (sms or email)
• Postal code
• City
• Country

On what legal basis is the processing of your personal data based?

• Your consent
• Legitimate interest (to improve our customer knowledge)

How long are your personal data kept?

• Customer: 3 years after the last email/sms or e-commerce activity.
• Prospect: 3 years after the last email/sms activity.

For what purposes may your personal data be provided or collected?

• Carry out promotional actions (information on commercial highlights, special offers, invitations to events and trade fairs)
• Send you by email, by SMS or by animation/display on the site commercial communications that can be adapted to your profile and your preferences

What personal data can we process?

• Title, name, first name
• Mail address
• Data relating to the approval or refusal of commercial prospecting (sms or email)
• Postal code
• Phone number

On what legal basis is the processing of your personal data based?

• Consent
• Legitimate interest of Acquaverde (to send commercial communications to people who are already customers of Acquaverde)

How long are your personal data kept?

• Customer: 3 years after the last email/sms or e-commerce activity
• Prospect: 3 years after the last email/sms activity

For what purposes may your personal data be provided or collected?

• Carry out advertising profiling by a third party or a partner for the benefit of Acquaverde
• Display/send you personalized offers tailored to your preferences, needs, and interests

What personal data can we process?

• Your consent

*You can object to advertising targeting by setting your cookie preferences in order to manage cookies related to advertising targeting from our cookie management center. We remind you that refusing targeted advertising only means that you will no longer receive advertisements for which you are specifically targeted. This will not prevent the display or receipt of other types of, non-targeted advertising.

How long do we keep your personal data?

• For cookies: 13 months after cookies are placed
• For the email address:
• Customer: 3 years after the last e-commerce activity;
• Prospect: 3 years after the last email/sms activity

For what purposes may your personal data be provided or collected?

• Manage your telephone exchanges with our customer service
• Manage exchanges via our private messaging on social networks
• Manage exchanges by email
• Manage any complaints
• Provide you with all information on our site, articles and orders

What personal data can we process?

• Title, name, first name
• Phone number
• Mail address
• Type of complaint
• Affected store
• Your message to our customer service
• Account creation date
• History of complaints (dates and discussions with our customer service)
• Order number or reservation reference
• Order history (web and stores)

On what legal basis is the processing of your personal data based?

• Execution of a contract
• Consent (for the recording of your telephone exchanges with our customer service)

How long do we keep your personal data?

• Customer: 3 years after the last e-commerce activity.
• Prospect: 3 years after the last email/sms activity
• Retention period for recorded calls: 3 months
• Shelf life for exchanges with our customer service by email: 24 months.
• Retention period for voice messages left on the Acquaverde.com customer service answering machine: 1 week for voice messages listened to by customer service, 2 weeks for voice messages that could not be processed by customer service.

For what purposes may your personal data be provided or collected?

• Measure the quality of our services
• Monitor, improve our site and offer you personalized offers and services
• Record certain telephone exchanges and with our customer advisors in order to improve our service
• Manage your participation in our satisfaction surveys

What personal data can we process?

• Title, name, first name
• Mail address
• Phone number
• Order number
• Location data (IP address of the computer connecting to the site) to tell you the nearest relay point
• Customer reviews
• Customer service conversation history
• Browsing data (performance cookies)

On what legal basis is the processing of your personal data based?

• Legitimate interest of Acquaverde
• Consent (for recording your exchanges with our customer service)

How long do we keep your personal data?

• Customer: 3 years after the last e-commerce activity.
• Prospect: 3 years after the last email/sms activity
• Retention period for recorded calls: 3 months
• Conservation period for exchanges with our customer service by email: 24 months
• Shelf life of satisfaction surveys: 24 months
• Cookies: 13 months after deposit

For what purposes may your personal data be provided or collected?

• Carry out aggregated statistical studies, reporting, customer segmentations and management indicators
• Enrich your profile with data relating to your internet browsing (cookies, browsing data, audience measurement, etc.)
• Carry out analyzes relating to email behavior (openings, clicks)
• Enrich your profile if you make a purchase with your account information

What personal data can we process?

• Title, name, first name
• Address
• E-mail address
• Phone number
• Account creation date
• Date of birth
• Country of Residence
• Language
• Date of orders
• Number of orders
• Purchase frequency
• Products ordered
• Brand ordered
• Amount of the order
• Browsing data (browsing and performance cookies)
• Email and SMS usage data (send date, email opening, click)

On what legal basis is the processing of your personal data based?

• Legitimate interest of Acquaverde

How long do we keep your personal data?

• Customer: 3 years after the last email/sms activity, or e-commerce activity.
• Prospect: 3 years after the last email/sms activity

For what purposes may your personal data be provided or collected?

• Manage any request for information, deletion, rectification of your data, access to your data, opposition or limitation to processing of your data, as well as any request for portability of your data
• Manage your requests for termination and opposition to our newsletters

What personal data can we process?

• Title, name, first name
• Phone number
• Address
• E-mail address
• Date of birth
• Data relating to purchases made: data collected during an act of purchase
• Identifiers and information collected in the private space (if inserted)
• Statutory services subscribed to (if included)
• Data relating to the approval or refusal of the commercial solicitation
• The problems encountered by the customer and the response provided by customer service

On what legal basis is the processing of your personal data based?

• Legal obligation

How long do we keep your personal data?

• 3 years from the final response to the request

For what purposes may your personal data be provided or collected?

• Ensuring the security of our Sites
• Protect transactions from fraud. As such, we use a solution provided by a third-party service provider to detect any fraud and ensure that payment will be made by you or any person you have authorized for this purpose.

What personal data can we process?

• Bank card holder
• Credit card number
• Transaction IP

For fraud management:

• Last name First Name
• E-mail address

For benefits management:

• Last name First Name
• Passport number

On what legal basis is the processing of your personal data based?

• Legitimate interest of the Acquaverde company

How long do we keep your personal data?

• 3 years from the final response to the request

For what purposes may your personal data be provided or collected?

• Ensure the promotion of our products and services
• Analyze the content you can post online
• Better understand your needs and expectations
• Produce (aggregated) statistics

What personal data can we process?

• Public nicknames and information
• Information sent by private message to our Sites
• Content of social media posts

On what legal basis is the processing of your personal data based?

• Legitimate interest of Acquaverde

How long do we keep your personal data?

• 1 year

For what purposes may your personal data be provided or collected?

We use cookies or similar technologies (hereinafter “Cookies”*) when you browse our site to:

• Make your navigation easier
• Know how you interact with us
• Offer you advertisements adapted to your browsing habits
• Measure the audience on our Site
• For more information about Cookies and to manage the Cookies we place, please visit our Cookie Management Center.

* Cookies are small text files that are saved on your device (computer, tablet or mobile) when you browse websites.

What personal data can we process?

• Browsing cookies
• Performance cookies
• Functionality cookies
• Cookies for targeted advertising

On what legal basis is the processing of your personal data based?

• Legitimate interest of Acquaverde (for cookies necessary for browsing our Sites)
• Consent (for all other cookies)

How long do we keep your personal data?*5

• 13 months after cookies were placed

Your personal data may be collected:

• directly from you when you complete our collection forms, questionnaires, or on our site  Acquaverde.com (for example when you create an account, when you contact our Customer Service, when you respond to a satisfaction survey, or when you make a purchase on our site).
• indirectly, via browsing data on your devices (for example by using cookies to understand your navigation on our site), on social networks, when said data is transmitted to us by the company Acquaverde.

When we collect personal data directly from you, we indicate which fields are mandatory, as this is data that we need to provide the service in question or to allow you to access a functionality. If you do not wish to complete these fields, this may impact our ability to offer you the products and services requested or your ability to access all the features of our Sites.

The company Acquaverde and the various authorized services of the said companies contributing to the achievement of each purpose detailed above may have access to all or part of your personal data, and in particular:

• authorized persons within the Information Systems Department,
• authorized people within the Marketing Department,
• authorized people within Customer Service,
• the sales and logistics teams of the Acquaverde company  (including sellers of the Acquaverde company and in-store demonstrators),
• authorized persons within the Legal Department.

Your personal data may be transmitted to service providers used by Acquaverde to provide services for the purposes mentioned above, for example:

• Our hosting providers, whom we need to store all of your data, maintenance and technical support
• Our service providers responsible for ensuring the management and security of the payments you make on our Site
• Our service providers responsible for delivering the products or services you order (for example, delivery services or postal services)
• Our service providers to whom we entrust the services of storage, preparation, delivery of our products and management of product returns
• Our service providers in charge of customer relations
• Our service providers in charge of carrying out analyzes and segmentations, web analytics, marketing and commercial studies, and personalized advertising campaigns
• The authorized services of Acquaverde's technical service providers and financial service providers

Our service providers are selected by us based on their skills in terms of data security and confidentiality, and must comply with the regulations relating to personal data applicable to subcontractors. As such, we conclude contracts with all of these recipients to ensure that they provide an adequate level of security for the protection of your data, and we send each of them precise processing instructions. Furthermore, we only provide them with the information they need to carry out the service.

• We may communicate to third parties personal data (for example: your email address) or some of your non-identifying data (for example: socio-demographic data and purchasing profile, cookies or technical identifiers) without them being able to to identify you by name, for advertising targeting purposes on third-party sites. The legal basis for this data processing is the legitimate interest of the Acquaverde company. In this context, your data is processed by the third party in question, which acts as Data Controller, and is subject to its general conditions and its personal data protection policy. The third party in question must ensure that it has previously obtained your consent to send you said commercial communications. We recommend that you read the personal data protection policies of these third parties before consenting to the communication of your data for the benefit of the latter. You have the possibility to refuse this advertising targeting by directly setting up your account on the site of said third parties.
• We may communicate to social networks personal data (for example: email address, country) or some of your non-identifying data (cookies) without it being possible for them to identify you by name, in order to send you messages. personalized advertising on social networks (more information in the “social networks” section). These data are used in particular to establish a correspondence (matching) in order to recognize you as a customer of the company Acquaverde and to send you personalized advertising from the company Acquaverde, or to send you targeted advertising from the company Acquaverde based on your interests on social networks. The legal basis for this data processing is the legitimate interest of the Acquaverde company. You can refuse this advertising targeting from the settings center of your social network user account.

Furthermore, other recipients may have access to all or part of your personal data depending on their degree of authorization and the purpose, namely:

• police services and judicial authorities, particularly in the event of judicial requisition
• If we sell or transfer all or part of our business or assets, for example as part of a merger or sale, we may transfer your personal data to the potential purchaser of that business or assets. assets. Consequently, the acquirer will act as the new Data Controller, and its personal data protection policy will govern the processing of your personal data. Furthermore, we inform you that operations of this nature may legitimately involve the carrying out of prior audits by professionals and with appropriate guarantees and security measures in order to ensure respect for the confidentiality of the data to which they access. In the event of the effective completion of a transmission or assignment of our assets containing your personal data, we will implement information procedures to guarantee the exercise of the rights you have over your personal data. .

The personal data collected on our site may be processed automatically in order to secure transactions made on our site against fraud and embezzlement, and thus to ensure optimal quality of service and secure your means of payment. For this purpose, we use a solution developed by a third-party provider which determines through an algorithm the level of fraud risk associated with each order. This processing may involve human intervention in which the final decision is made by a person.

When we send communications or display content personalized to your interests and preferences, we may use certain analysis techniques referred to as “profiling” (defined as any form of automated processing of personal data consisting of the use of these data to evaluate certain personal aspects relating to a natural person, for example to analyze or predict elements concerning economic situation, personal preferences, interests, or needs). This implies that we can use the personal data mentioned in the table above (in particular age, purchase history, navigation, etc.) to analyze them and predict your personal preferences and/or interests and offer you products that we think that they may interest you.

You have the right in certain circumstances to object to the use of your data for “profiling” purposes. To do this, please refer to the section “What are your rights and how to exercise them?” »

You can unsubscribe from the Newsletter at any time and at no cost.

Acquaverde is present on social networks such as Facebook and Instagram.

We inform you that information related to your browsing (pages visited, products viewed, category of product viewed, products purchased or categories of products purchased) is captured by social networks for advertising targeting purposes on their own behalf via cookies which are deposited during your navigation on our site. This processing is based on the consent you give when accepting cookies. You can withdraw your consent by configuring your choices in your browser (see the terms of management of browser Cookies below) or in our cookie manager.

Furthermore, we may collect on our own behalf certain information and personal data relating to your activity on the social media pages of our Sites. This data is used for statistical analysis purposes (audience measurement on our pages) as well as for advertising purposes to improve our commercial relationship and the advertising sent to you, in order to offer you a personalized experience. Please note, however, that we will never publish content on your Facebook profile. This processing of data from the Acquaverde company pages on social networks is governed by this Personal Data Protection Policy. On the other hand, the Acquaverde company is not responsible for the subsequent use made of your data by social networks for their own account. As such, each of the social networks used by the company Acquaverde has its own data protection policy, which we recommend that you consult, in particular to find out more about your rights and the configuration options for your account on social networks .

We remind you that any content published on social networks may be accessible to the public. Therefore, we invite you to exercise caution regarding the communication of certain information (for example, financial data, postal address). As such, we decline all responsibility in the event that you post personal data on one of our pages on social networks, and we recommend that you do not communicate this type of information.

Personal data concerning you is hosted on the servers of a service provider located in Canada, France and Switzerland.

In accordance with the regulations in force regarding the protection of personal data, you can exercise the following rights with the company Acquaverde  :

Your rights

• Right to be informed about treatments

You have the right to obtain clear, understandable, precise and easily accessible information on how we process your personal data and how to exercise your rights. You will find all of this information in this Personal Data Protection Policy.

• Right to access your personal data

You have the right to request from Acquaverde  if it holds personal data about you, and request that we communicate it to you, subject to certain restrictions:

• we can legitimately not respond to your request if it is manifestly unfounded, excessive or repetitive
• we may legitimately not respond to your request if it infringes the rights and freedoms of third parties (the request must only concern your personal data and cannot contravene copyright or business secrets).

Please be aware that we may charge a reasonable fee if providing the information results in high administrative costs.

• Right to have your personal data rectified

You have the right to request the rectification of inaccurate or incomplete information about you.

You can exercise your right to rectification in the following way:

• you can contact us using the contact details below.
• if you have an account, you can modify your data in the “My Account” tab on the Acquaverde.com website.

• Right to erasure of your personal data (or right to be forgotten)

In certain cases, you have the right to ask Acquaverde to erase personal data concerning you. Please note that the right to erasure may be waived in certain cases, in particular if an order is in progress (in this case we must wait until your order is delivered to delete your data), if we must keep your data for legal reasons (for example: the retention of invoices, the retention of your data for the exercise of legal rights) or legitimate (for example: data used for aggregated statistical purposes).

• Right to object to commercial prospecting and certain profiling processing

At any time, you have the right to unsubscribe or object to receiving commercial offers from the company Acquaverde, according to the terms described in our communications (by clicking on the unsubscribe link at the bottom of the commercial communications we send you) or by following the terms described in this Personal Data Protection policy.

If you wish to object to profiling, please contact us using the contact details below.

• Right to withdraw consent for the future for data processing based on consent

You can withdraw your consent to the processing of your personal data if such processing is based on consent. Please note that the withdrawal of this consent only applies for the future and cannot affect the lawfulness of the processing based on the consent carried out before its withdrawal.

• Right to restriction of processing

You have the right to request restriction of the processing that we carry out on your personal data. Therefore, the processing of this data will be limited: we will be able to keep your data, but we will not be able to use or process it. This right applies in specific cases provided for by the General Data Protection Regulation.

• Right to data portability

You have the right to retrieve some of your personal data in a machine-readable format, in order to store it elsewhere or easily transmit it to another database, for reuse for other purposes . We inform you that only portable personal data (reusable data) will be transmitted to you within the framework of this right. Furthermore, this right only applies if your personal data is processed automatically (paper files are therefore excluded) and on the basis of your prior consent or the execution of a contract concluded with you.

• Right to formulate directives on the processing of data after death

You have the right to formulate general directives (from a trusted digital third party certified by the CNIL who will formulate directives on all of the deceased's data) or specific directives (from the data controller for directives concerning only certain processing operations). specific data) relating to the conservation, erasure and communication of your personal data after your death.

• Right to lodge a complaint with a supervisory authority

When you are unable to exercise your rights or when you wish to report a violation of personal data protection rules, you have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (“CNIL”). .

How to exercise your rights?

To exercise your rights detailed above with one of the Acquaverde company, write by email to the address hello@acquaverde.com or by post to the following address 100 Avenue du Général Leclerc, 93500 Pantin, France.

• Right to configure or deactivate cookies

You can configure or delete cookies from your computer, your phone or any other device when browsing the Acquaverde.com site using our Cookie management center.

You can also choose to block the installation of cookies on your computer directly in the server settings of your browser.

On this subject, you will find more information on the procedure to follow by clicking on the following link: www.cnil.fr/fr/cookies-les-outil-pour-les-maitriser

However, please note that your browsing experience on the site may then be limited.

The procedure to follow in order to delete them is different depending on the browsers.

On Google Chrome, you will find the procedure at the following address: https://support.google.com/chrome/answer/95647?hl=fr

• On Mozilla Firefox, you will find the procedure to follow at the following address: https://support.mozilla.org/fr/kb/activate-desactiver-cookies
• On Internet Explorer, you will find the procedure to follow at the following address: http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
• On Safari, you will find the procedure to follow at the following address: http://safari.helpmax.net/fr/securite-et-confidentialite/gestion-des-cookies

Your choices

We inform you that you can at any time modify your subscription preferences (choice of commercial communications from the company Acquaverde) and the method of sending these communications in your account.

Modification of our Personal Data Protection Policy

We may occasionally modify this Personal Data Protection policy, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. We advise you to regularly consult this page for any modifications or updates to this policy.